Warranty & Repairs

Orders

• Orders can be placed at any time on our website.
• Each piece is made to order, with a production time typically between 7 and 14 business days.
• If you choose in-store pickup, we will notify you as soon as your order is ready.
• For deliveries within Israel, please allow an additional 3 to 5 business days. You will receive a tracking number as soon as your package is shipped.
• During holidays or busy periods, production may take longer. We will contact you if your order is delayed.

Bespoke creations

• Bespoke creations are delivered within 4 weeks of the order date.
• The design is defined during an appointment at our store, Dizengoff 80 in Tel Aviv, based on existing designs or digital renderings.
• We offer one round of changes for personalized designs (images and/or videos).
• The final piece may differ slightly from video simulations.
• Additional changes beyond the first round may be charged, at our discretion.

Warranty & responsibility

• Our warranty is valid for 1 year from the date of purchase.
• It covers repairs resulting from reasonable use and natural wear.
• We recommend insuring your jewelry as soon as you receive it.
• The warranty does not cover damage caused by misuse, accidents or intentional harm.
• Any repair or alteration by a third party voids the warranty.
• The warranty does not cover lost, dropped or stolen jewelry or diamonds.
• It does not cover the loss, falling out or damage of stones, even if unnoticed.

Repairs

Repairs can be sent to us by appointment. Shipping costs are the customer's responsibility. Repairs not covered by the warranty are charged separately.

Repair times are typically between 7 and 21 business days.

Indicative repair prices

• Finishing, refreshing and polishing, rhodium plating: ₪50 to ₪200
• Setting reinforcement: ₪50
• Engraving: ₪75 to ₪250
• Chain extension: ₪100 to ₪200
• Soldering a broken chain: ₪100
• Clasp replacement (size or shape): ₪150

Resizing

• Some jewelry cannot be resized, so please check your size before purchasing.
• For eligible rings, resizing up to 2 sizes is free within 7 business days of receipt.
• After one month, or for complex resizing, the cost ranges from ₪100 to ₪350.
• Chain length or stopper adjustments are free within 10 days of delivery. Chain extensions are available at any time for a small fee.

Damaged items

If your jewelry is damaged on delivery, contact us immediately for a repair or replacement:

Email: info@bens.jewelry
Phone: +972 58-631-1714

Insurance

BENS PARIS is not responsible for the loss, theft or damage of jewelry or stones. We strongly recommend insuring your jewelry as soon as you receive it.

VAT

VAT applies to all orders delivered in Israel, in accordance with the law.

Personal data

By providing your personal data, you agree to its registration in our accounting system or database. The data collected may include your email, address, phone number and full name.

Your data may be used to communicate with you, provide our services and improve them. It may be shared with third parties when necessary. We may also use cookies to improve your browsing experience.

Trademark

The BENS PARIS brand is our exclusive trademark. Any unauthorized use of our logo, trade name, images or products is strictly prohibited.

Contact us

For any question or request for help, please feel free to contact us:

Email: info@bens.jewelry
Phone: +972 58-631-1714
Address: Dizengoff 80, Tel Aviv-Yafo, Israel