Returns & Exchanges Policy

1. Cancellation and return of products

Our return and cancellation policy complies with the Israeli Consumer Protection Law, 1981. The customer may cancel an order and/or return products received, subject to the conditions below.
Products that cannot be returned:
- Products that have been worn or used.
- Products specially made or customized for the customer, except in case of defect, in accordance with the law, including the Defective Products Liability Law, 1980.
- Made-to-order jewelry, jewelry with diamonds chosen by the customer and jewelry made to the customer's size.
Changes to or cancellation of an order by the customer are at the company's discretion and subject to the conditions below.
Upon receiving a cancellation request, the company refunds the order amount to the customer. It may, however, charge a cancellation fee of up to 5% of the order value or ₪100, whichever is lower, in accordance with the law.
A customer who wishes to modify an order by adding new products pays the price in effect at the time of the change, not the price of the original order.
Cancellation and return of products can be made within 48 hours of receiving the order, except for products that by law cannot be returned or cancelled. The customer must contact the company to request the cancellation. After receiving the request, the company agrees with the customer on how to return the product. Note: returning the products and return shipping costs are the customer's responsibility.
Once the returned products have been received, inspected and their condition confirmed, the company refunds the customer within 14 business days at most. The company may charge a cancellation fee of up to 5% of the order value or ₪100 (whichever is lower), including any shipping costs.
The customer must check that the products received match the order. In case of discrepancy (for example an incorrect quantity), the customer must notify the company within one business day. Without notice within this period, the order is considered correct.
For cancellations of credit card payments, an additional 3% processing fee applies.
For jewelry purchased for more than ₪3,000, the company may, at its discretion, offer store credit or an exchange for another piece instead of a refund.