Terms & Conditions

Terms & Conditions of Bens Jewelry, operator of bens.jewelry (the "Website").

This page is provided in English for convenience. Where required by law, the Hebrew version prevails.

By using the Website, you agree to these Terms & Conditions (the "Terms"). Please read them carefully before browsing or making any purchase.

1. General

  1. This agreement becomes effective on the date any user first uses the Website and remains in force until the user stops using the services.
  2. These Terms are written in a single gender for convenience only and apply equally to everyone.
  3. Bens Jewelry (the "Business") owns and operates bens.jewelry (the "Website").
  4. Use of the Website and its content is subject to these Terms.
  5. Each user declares that they have read, understood and agree to the Terms in full. Browsing and using the Website constitute full acceptance.
  6. Use of the Website is permitted for lawful purposes only, by legally competent individuals or corporations.
  7. Users acknowledge they will have no claims against the Business in relation to the provisions of these Terms.

2. Website Availability & Changes

  1. The Website is generally available 24/7; however, it may be unavailable due to outages, maintenance or other reasons.
  2. The Business may suspend your use of the Website if you breach these Terms.
  3. The Business may update the Terms at any time at its sole discretion without prior notice. The binding version is the one published on the Website at the time of use.
  4. Third-party content or advertising on the Website does not constitute a recommendation or endorsement by the Business.
  5. If you do not agree to the Terms, in whole or in part, you may not use the Website for any purpose.

3. Termination

  1. The Business may terminate this agreement at any time if: (a) you breach the Terms; (b) required by law; or (c) continued service is not economically feasible. Where possible, reasonable prior notice will be provided.
  2. The Business may change or discontinue the services, in whole or in part, without prior notice and shall not be liable for any resulting loss or damage.
  3. Provisions regarding intellectual property and limitations of liability shall survive termination.
  4. Information on the Website may occasionally contain typographical errors, inaccuracies or omissions (for example in product descriptions, pricing, promotions or availability). The Business reserves the right to correct or update such information, or to cancel orders if any information is inaccurate, at any time and without prior notice, including after an order has been submitted.

4. Data Security & Privacy

  1. The Business operates in accordance with applicable law, including the Israeli Privacy Protection Law. Information provided by users will not be transferred to third parties, except as permitted by law.
  2. Credit card data transmission is secured.
  3. User data is used solely for operating the Website and processing orders.
  4. Despite robust measures, absolute protection against intrusion cannot be guaranteed. By agreeing to these Terms, you waive any claims arising from such events.
  5. Upon registration, you may be asked to create a username and password and provide contact details. You are solely responsible for keeping them confidential and up to date.
  6. All activity performed with your login credentials is your responsibility. The Business is not liable for activity in an account by anyone using those credentials.
  7. The Website employs advanced security measures. You agree not to engage in any activity that could disrupt the Website (including, without limitation, data theft or security breaches). The Business may block access and take legal action against such activity.
  8. The Website may include links to third-party sites. The Business is not responsible for their availability, accuracy or content, nor for any damage arising from their use.

5. User & Visitor Management

  1. The Website management may block any user (for example by IP address) without prior notice or explanation.
  2. The Business endeavors to protect user data; however, if a third party gains access to stored information, the user will have no claim unless a final court judgment determines that the Business caused the loss intentionally.
  3. The Business may store customer details and use them for direct marketing via SMS and/or email unless the customer opts out.
  4. Users can change their marketing preferences at any time in their account settings.
  5. The Business may run promotions, issue codes, discounts or other benefits and end them at any time. Discounts cannot be combined. Benefits are personal and non-transferable.

6. Disclosure

  1. The Website may use cookies (especially for registered users or subscribers) and internal analytics tools to compile anonymous statistics and analyze traffic, clicks and time spent on the Website.

7. Product Purchases

  1. Purchases are paid by credit card only, or in cash upon in-store pickup.
  2. At checkout you must provide personal details (ID number, phone, email, billing and shipping addresses, and payment details). This data is used solely to complete the purchase.
  3. Order confirmation does not bind the Business; it may cancel any order or confirmation at its sole discretion without prior notice or explanation.
  4. Approval of an order is subject to the product being in stock (with the Business or its supplier). If out of stock, the Business will notify you and refund the amounts paid or cancel the charge. A substitute product may be offered.
  5. Some products may be supplied by third parties; delays caused by such parties shall not give rise to any claim against the Business.
  6. The Business may at any time stop selling certain products, add new products or change its range.
  7. Prices shown generally include VAT unless stated otherwise. Prices may change at any time; the applicable price is the one in effect when the order is approved.
  8. Despite our efforts to ensure accuracy, unintentional errors in descriptions or images may occur. Product photos are for illustration only unless otherwise stated on the product page.
  9. Wholesale purchases are not permitted via the Website without prior written approval. The Business decides what constitutes a wholesale order and may refuse such orders.
  10. Customized products: the Business may refuse custom orders that include shapes or text deemed offensive or inappropriate. Custom items cannot be returned or cancelled; please check sizes and engraving details before ordering.
  11. Prices on the Website may differ from other channels (for example social media or physical stores). Website prices apply to online purchases.
  12. Gemological certificate: available for an additional ₪100, payable in advance.

8. Orders, Payments & Shipping

  1. The Business may change payment methods and ordering flows at any time.
  2. Delivery may be by courier to the address provided at checkout (subject to the shipping zones shown on the Website) or by pickup in the Business's stores.
  3. Shipping methods and zones may change.
  4. Shipping fees are charged in addition to the order total and may be updated. Any taxes, import duties or customs fees are borne by the customer.
  5. Courier services are provided by third parties; the Business is not responsible for damage caused by such providers. Delays beyond the Business's control (force majeure, security situations, extreme weather, natural disasters, roadblocks, strikes, etc.) do not release the customer from payment obligations.
  6. If the courier cannot reach you at the scheduled time despite prior coordination, delivery will not be completed; you must arrange a new time and may be charged for an additional delivery.
  7. At the courier's discretion and with your consent, a parcel may be left at a location where you are not present (for example at your door or with an authorized person). If you consent, you accept full responsibility for loss, theft, damage or non-conformity.
  8. Packaging is determined at the Business's discretion.
  9. Delivery fees may vary by product and destination based on weight and location, and are set at the sole discretion of the Business or the delivery company.
  10. Note Shipping costs are collected by the Business on behalf of the delivery company. Shipping is not included in any subscription.

9. Cancellation & Returns (Sales)

  1. Returns and cancellations are subject to the Israeli Consumer Protection Law, 1981.
  2. Items that have been worn or made to order cannot be returned, except defective products in accordance with applicable law (including the Defective Products Liability Law, 1980).
  3. Special-order jewelry (including pieces made to the customer's measurements or with diamonds chosen by the customer) cannot be returned.
  4. Order changes or cancellations are at the Business's discretion. Upon cancellation, refunds may be subject to a cancellation fee of up to 5% of the order value or ₪100 (whichever is lower).
  5. If you add products when changing an order, the added items are charged at the price in effect on the date of the change.
  6. You may cancel a transaction within 48 hours of receiving the order (unless the product cannot be returned by law). After timely notice of cancellation, the Business will agree with you on the return method. Return shipping is the customer's responsibility.
  7. Once the returned item has been received, inspected and found in acceptable condition, a refund is issued within 14 business days at most. Cancellation fees may include any shipping costs.
  8. Upon receipt, you must check that the items match your order (for example quantities). Any non-conformity must be reported within one business day; otherwise, the order is deemed accepted.
  9. For cancellations of credit card payments, a 3% processing fee applies.
  10. For jewelry purchases above ₪3,000, the Business may, at its discretion, offer store credit or an exchange instead of a refund.

10. Website Content

  1. Links to external sites do not constitute any commitment, guarantee or assurance by the Business. Their use is at the customer's sole risk.
  2. Product images are for illustration only and are not binding, unless expressly stated otherwise on a product page.

11. Intellectual Property

  1. All jewelry designs displayed on the Website are the intellectual property of the Business and may not be used without prior written permission.
  2. The Website and all its content, including design, code, graphics, photos, videos, texts and any other media, are owned by the Business and protected by law.
  3. You may not distribute, copy, imitate, reproduce, publish or rework any code snippets, trademarks, videos, images or other media without prior written approval.

12. Miscellaneous

  1. These Terms (including the Privacy Policy) constitute the entire agreement between the parties and supersede any prior proposals or representations, written or oral, on the same subject. Any change, amendment or waiver is valid only if made in writing and signed or electronically approved by the party to be bound.
  2. The governing law is exclusively the law of the State of Israel.
  3. The competent courts of Tel Aviv, Israel, have exclusive jurisdiction.
  4. Users have no right of set-off against the Business and may not retain jewelry or any other property of the Business as a condition for a refund.
  5. Indemnity: you agree to defend, indemnify and hold harmless the Business and its predecessors, successors, affiliates, officers, directors, shareholders, investors, employees, agents, representatives and attorneys from and against any loss, damage, cost and expense (including reasonable attorneys' fees) arising out of or related to: (a) gross negligence or willful misconduct; (b) your use of the services; (c) your data; (d) your breach of these Terms; or (e) your infringement of any third-party intellectual property rights or violation of applicable law.